Tag: Transparency

Book Reviews

Transparency: How Leaders Create a Culture of Candor by Bennis, Goleman, O’Toole and Biederman (part 3)

by journeytoleadershipblogLeave a Comment on Transparency: How Leaders Create a Culture of Candor by Bennis, Goleman, O’Toole and Biederman (part 3)

Transparency: How Leaders Create a Culture of Candor is a collection of three essays written by Bennis, Goleman, O’Toole and Biederman.

The new transparency by Warren Bennis

The new transparency, by Warren Bennis, is the third and last essay of Transparency: How Leaders Create a Culture of Candor. This essay defines digital transparency, focuses on the effects of the “digital revolution” and how it has made transparency quasi inevitable in modern day organizations.

Transparency: How Leaders Create a Culture of Candor by Bennis, Goleman, O’Toole and Biederman (Part 3) #book #books #bookreviews #transparency #candor #companyculture https://journeytoleadershipblog.com

What is the upside of the new transparency?

Transparency notoriously drives success, effectiveness and trust between members of an organization.

The emergence of internet has been able to fill the cultural need for transparency, to break down old rules and traditions, to erase borders and social status barriers.

In particular, the rise of blogs has transformed the mainstream media. Blogs shape the public opinion. Moreover, mainstream media now rely upon them to exchange and to create loyalty amongst their viewers.

Furthermore, the rise of blogs has transformed politics (for the better?).

Indeed, blogs have increased transparency over the years: in many countries, the government and politicians can no longer hold secrets, maintain exclusive power and absolute control over citizens.

Blogs have become a political and diplomatic tool to fight corruption and power abuse. They were able to:

  • Expose insiders “secrets to outsiders” in corporations: most bloggers whistleblow freely, safely and anonymously.
  • Change the societal game. Protests happen in the streets as well in the cyberspace.
  • Evenly distribute information and knowledge. Seeing that knowledge is power, blogs have created a new power that have made leaders “lose their monopoly on leadership”. Blogs have given a digital platform for people from  different nationalities, social categories and spheres of influence to express their opinions.

What is the downside of the new transparency?

First of all, the digital transparency incites a lack of privacy. Most individuals’ confidential information (credit card number, personal records,…) transits openly on internet, which makes them vulnerable to hacking and allows misuse of information and illegal tracking of their information.

Also, the “digital realm is wild and minimally policed”. Some users take advantage of the anonymity of internet to dishonestly compete, to openly attack an institution, organization or another individual under false pretenses.

Digital transparency has devalued, through the mainstream media, “authentic expertise by treating ordinary viewers and readers as the equals of those with genuine insight and experience” to enhance their viewers’ loyalty.

Unfortunately, it also impedes their viewers from comprehending or appropriately analyzing complex facts and events.

Warren Bennis denotes that blogs, acquiring greater influence and outreach than news paper, will substitute the latter if the content “commit to high standards of accuracy, fairness, and conduct”.

On the internet, where there are no secrets, where information persists for several lifetimes and where truth is relative, users are able to decide the perimeters of transparency, to fabricate the truth and to create the persona they want.

However, users are unable to vet and verify the actual truth.

To read the review on the first essay Creating a culture of candor by Warren Bennis, Daniel Goleman, and Patricia Ward Biederman, click here.

To read the review on the second essay Speaking truth to power by James O’Toole, click here.

Review

SearchTransparency.jpg.jpegThe new transparency by Warren Bennis is a proper conclusion to the book Transparency: How Leaders Create a Culture of Candor that delivers impartial views on the internet and the blogosphere.

While reading his book, several contemporaneous examples came to mind such as the Black Lives Matter Movement that started in summer 2013, in the United States and has since then spread itself to different countries, to different nationalities and cultures.

Social Media and blogs have definitely given the Movement the tools that it needed to speak up about police brutality on African-Americans, to show proof of police misconduct, to syndicate and organize itself and finally, to resist oppression.

One example of the misuse of the internet platform is cyberbullying.

Cyberbullying is the bullying of an individual over the internet, through blogs or social media. Many victims of cyberbullying have spoken publicly over this issue but due to the anonymity and the lack of regulation of the internet, the government has not yet found a way to penalize the abusers.

Favorite quote(s)

Transparency would not be a problem in a world in which everyone is decent and fair-minded.

Ratings 3/5

Author

Warren Bennis

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Book Reviews

Transparency: How Leaders Create a Culture of Candor by Bennis, Goleman, O’Toole and Biederman (Part 2)

by journeytoleadershipblogLeave a Comment on Transparency: How Leaders Create a Culture of Candor by Bennis, Goleman, O’Toole and Biederman (Part 2)

Transparency: How Leaders Create a Culture of Candor is a collection of three essays written by Bennis, Goleman, O’Toole and Biederman. To read the review on the first essay Creating a culture of candor by Warren Bennis, Daniel Goleman, and Patricia Ward Biederman, click here.

Speaking truth to power by James O’Toole

Speaking truth to power, by James O’Toole, is the second essay from Transparency: How Leaders Create a Culture of Candor.

Speaking truth to power has been a long-standing issue throughout History. It is a very common and complex matter that has direct repercussions on an individual’s life, career and health.

In this essay, in order to illustrate the concerns raised by a lack of transparency, many examples have been extracted from literature, from 2500 years of History and from James O’Toole‘s personal experience during his research in corporations.

Transparency: How Leaders Create a Culture of Candor by Bennis, Goleman, O’Toole and Biederman (Part 2) #book #books #bookreviews #transparency #candor #companyculture https://journeytoleadershipblog.com

Why speak truth to power?

Speaking truth to power creates a healthy and successful company culture in any given organization.

What makes speaking truth to power so convoluted?

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Speaking truth to power can be perceived as disloyalty, dissidence, insubordination or non-conformism because it challenges old assumptions, systems that are already in place, defies group-thinking and questions the authority, decisions and ego of the person in power.

 

Speaking the truth also implies having to make the person in power admit their mistake.

James O’Toole blames this impugning perception on the stubbornness, the stupidity and the hubris (arrogance of power) of leaders who reject good advice and are incapable of hearing the truth.

That is why, leaders must openly listen to their employees, understand their working conditions, rethink old assumptions and avoid group-thinking at all cost.

Speaking truth to power does not go without risks: most employees are not willing to report any misconduct or unethical behavior by fear of retaliation, by fear of being reprimanded, by belief that no action will be taken by management or by Human Resources (HR).

How to create transparency and trust within an organization?

According to James O’Toole, corporations should hire at leisure a “corporate fool”, term quoted by Verne Morland, an executive at NCR in the 1980s.

A “corporate fool” is a modern day jester that is capable and licensed to speak truth to power and create controversy.

The role of the “corporate fool” can be associated to the role of women in modern day organizations.

Indeed, women are unafraid to challenge the system and to speak truth to power in corporations as they have only recently been evolving in the male-dominating corporations and as a result have not learnt any ethical misbehavior. Not to mention, women have throughout History stood up courageously to authority at the peril of their lives.

The 7 characteristics of a transparent leader

Below are the characteristics that a leader must abide by to enforce transparency within their organization:

  1. Leaders must consistently tell the truth to their followers.
  2. Leaders must be comfortable with the truth.
  3. Leaders must practice integrity.
  4. Leaders must demonstrate appropriate respect towards their followers by sharing relevant information and actually including them in the flow of information.
  5. Leaders must gather the necessary information before making any type of decision.
  6. Leaders must value openness, empower those who tell the truth and must not reward those who do otherwise.
  7. Leaders at the top should not reward other leaders for their ability to compete nor congratulate leader’s misconduct.

Moreover, followers must be willing to put themselves on the line to be able to correct their bosses. “In sum, before speaking truth to power can be considered virtuous, the act must meet several criteria:

  • It must be truthful.
  • It must do no harm to innocents.
  • It must not be self-interested (the benefits must go to others, or to the organization).
  • It must be the product of moral reflection.
  • It must come from a messenger who is willing to pay the price.
  • It must have at least a chance of bringing about positive change (there is no virtue in tilting at windmills).
  • It must not be done out of spite or anger.”

Throughout History, organizations have punished those that speak truth to power, have challenged their loyalty, have put their sanity to the test, have labelled them as crazy or angry people.

So why blow the whistle?

Whistleblowers are loyal to their organization and not assumably to their leaders. When the leaders betray the values and the integrity of the organization, whistleblowers come forth and are ready to denounce publicly any signs of foul-play.

Is there an appropriate time for whistleblowing or for speaking truth to power?

The time is right when one is mature enough to objectively analyze the situation at hand and is virtuous enough to be able to temper his or her anger.

To read the review on the first essay Creating a culture of candor by Warren Bennis, Daniel Goleman, and Patricia Ward Biederman, click here.

Review

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Speaking truth to power is perfect for leaders who are looking to understand what transparency is all about and are starting to implement it in their organization.

In Speaking truth to power, James O’Toole makes us realize how far this issue goes back, how much human nature is to blame for a lack of transparency and why a step has not been taken to generally encourage transparency, even though success, effectiveness and trust should be incentives for corporations.

In reality, speaking from personal experience, most candid, virtuous and conscientious people do not climb the career ladder in corporations and sojourn at the bottom until they learn to moderate their opinion.

Otherwise, they are perceived by team members and leaders as being weak, insubordinate, insolent and disloyal.

I’ve seen many straightforward people being exemplary managed out of corporations while leaders kept asking their employees to be transparent and while those who did the leader’s dirty deed were promoted.

As a result, it created a toxic and unsafe environment where no one would speak up (not even HR) to the wrongdoings of management.

If candid people are not able to sugarcoat their opinion, they end up whistleblowing or leaving the organization. And so, I did.

Favorite quote(s)

In a recent scientific survey of a cross-section of American workers, over two-thirds report having personally witnessed unethical behavior on the job, but only about a third of those say they reported what they observed to their supervisors. The reasons given for their reticence range from fear of retaliation to the belief that management would not act on the information appropriately.

In essence, trust is hard to earn, easy to lose, and, once lost, nearly impossible to regain.

Ratings 4/5

Author

James O’Toole

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Book Reviews

Transparency: How Leaders Create a Culture of Candor by Bennis, Goleman, O’Toole and Biederman (Part 1)

by journeytoleadershipblogLeave a Comment on Transparency: How Leaders Create a Culture of Candor by Bennis, Goleman, O’Toole and Biederman (Part 1)

Creating a culture of candor, by Warren Bennis, Daniel Goleman and Patricia Ward Biederman, is the first essay from Transparency: How Leaders Create a Culture of Candor. It reveals the effects of transparency and lack thereof in organizations…

What is Transparency?

Transparency is defined as “the degree to which information flows freely within an organization, among managers and employees, and outward to stakeholders.”

This essay also describes ways to implement a culture of candor and stresses the fact that the rise of digital technologies made it almost impossible for organizations to keep secrets or remain opaque.

Transparency is a choice to make that brings success, additional clarity and instills trust. However, most companies don’t chose candor and openness: true transparency is hard, as much as true honesty is.

Transparency: How Leaders Create a Culture of Candor by Bennis, Goleman, O’Toole and Biederman (Part 1) #book #books #bookreviews #transparency #candor #companyculture https://journeytoleadershipblog.com

Leaders find it hard to be transparent:

  • In today’s world, the race to become number 1 brings leaders to overlook any wrongdoings or any existing flaws.
  • Another reason is that leaders need to make an immediate decision and look decisive. Therefore, leaders tend to dismiss information.
  • Knowledge is power and by virtue of human nature, most people, leaders included, enjoy hoarding information to feel powerful and superior.

Followers find it hard to be transparent:

  • Followers do not directly transfer raw internal information to the leader(s). The raw information is limitedly conveyed, colored and sugar-coated.
  • Followers think of leaders as demigods: they admire them and praise them. This attitude prevents followers from criticizing their leaders or speaking the awkward truth to them.

The need for whistleblowers

When there is no transparency, whistleblowers, loyal or not, patriotic or not, reveal the truth at the peril of their life because they believe that the organization’s secrets is too unscrupulous to keep and that the organization’s values no longer align with theirs.

Whistleblowers put their lives at risk, are often shunned, demoted for speaking the truth. With the development of internet, secrecy is almost impossible and whistleblowers are no longer at risk and can reveal secrets anonymously.

Blogs have become an unstoppable force, capable of damaging big and perennial corporations, institutions and individuals, of economically boycotting companies. Thankfully, blogs have protected and enabled whistleblowers.

How to create a culture of candor?

In order to implement a culture if candor, followers, on one hand, must feel free to speak up and to speak openly. On the other hand, leaders must value the truth, welcome unpleasant information and reward such openness.

  • Leaders must combat transparency by demanding feedback from their team and listening to the feedback.
  • Leaders must not to be overconfident about their own leadership capabilities.
  • Leaders must treat the follower’s ideas with importance and take counsel from the follower. Leaders must seek information at all level of chain.
  • Leaders should be allowed to be prudent and to take their time in order to make a decision.
  • Internal information flow must be treated as importantly as the information coming in and out of the organization.
  • Transparency should be mechanized by installing whistleblower software (EthicsPoint and Global Compliance Services for example) to enable employees to report anonymously any wrongdoings and to alert to any problems.
  • Whistleblowers should not be ostracized for speaking up.

The dangers of group-think

Bennis, Goleman and Biederman finally compare organizations secrets to the dark secrets kept by family members. In families as in organizations, the lack of transparency introduces toxic secrets that are unfortunately well kept.

These secrets tightly bond employees, which make it hard for a member to come forth by fear of being expelled, punished, by fear of threatening or destroying an entire organization.

Furthermore, these employees take pride in belonging to such a tight-knit organization, leading to feelings of superiority and to group-thinking.

Group-thinking is defined as the “subsequent congressional investigation made an explicit diagnosis of groupthink—a process in which unfounded assumptions drive a plan of action and contradictory information is suppressed, along with any doubts about the assumptions themselves”. Although group thinking brings in cohesiveness, it allows only one pattern of thinking and generally leads to one unique bad decision.

Review

images-31.jpg.jpegCreating a culture of candor, by Warren Bennis, Daniel Goleman and Patricia Ward Biederman is a very interesting and well written essay. It provides us with pertinent examples, gives rise to contemporaneous observations and administers great advice for effectively creating a culture of candor.

While I was reading this essay, the Volkswagen scandal kept coming to mind in 2015 where the performance results of 11 millions cars worldwide where altered to admit a low carbon-dioxide emission levels. In the race to success, Volkswagen has not been candid with the public or to the Environmental Protection Agency.

This essay still highlights many current issues where numerous ethical issues present in modern corporations. It was surprising to see, even with the rise of digital technologies, how many corporations, organizations and institutions remain opaque.

Favorite quote(s)

In idea-driven organizations—and which are not these days?—genuine, collegial Leaders collaboration leads to better morale, a greater likelihood of creativity, and greater candor and transparency.

Ratings 4/5

Author

Warren Bennis

Patricia Ward Biederman

Daniel Goleman

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Book Reviews

Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter by Robert Bruce Shaw

by journeytoleadershipblog23 Comments on Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter by Robert Bruce Shaw

Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter by Robert Bruce ShawAccording to Robert Bruce Shaw, in Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter, great leadership emanates from an ability to make great decisions which comes from making bad decisions and learning from them. The sooner in your career that those bad decisions are made, the better.

Of course, you make fewer mistakes as you progress in your career and as you experience the outcomes of the mistakes, but you never stop making them. In addition, mistakes are more costly as you move up the ladder in a company and can potentially derail your career.

In light of this issue, in Leadership Blindspots, Robert Bruce Shaw investigates the existence of leadership blindspot, an “unrecognized weakness or threat that has the potential to undermine a leader’s success” and that becomes evident in the way your team, organizations and markets are perceived.

How to characterize leadership blindspots?

First of all, leadership blindspots  are often associated to leadership strengths. They appear whenever the leader is utilizing his or her strengths at work.

Second of all, blindspots don’t disappear, even if you are fully aware of them.

Thirdly, blindspots are situational, adaptive and can be helpful.

And finally, blindspots are able to impact other people and followers.

Advice for understanding and dealing with leadership blindspots?

Furthermore, blindspots come with a price and has to be recognized by the leader in order for him or her to find a balance.

To do so, leaders have to weigh two conflicting needs:

  1. their need for acting with confidence, believing strongly in their vision, and having faith in themselves, their abilities.
  2. their need for assessing their limitations in order to avoid overconfidence or excessive optimism.

The complex balance between self-confidence and self-doubt is unnatural, contradictory but necessary, depends on each individual and each situation.

If there are too many blindspots, the leader can be overly confident and arrogant. If there are too few blindspots, the leader is somewhat realistic about the obstacles to face, is aware of his or her strengths and weaknesses.

Are there different levels of blindness?

There are three levels of blindness that a leader could experience:

  1. Lack of awareness level. This is the “most extreme form of a blindspot”. At this level, leaders are constantly surprised or blindsided by events.
  2. Faulty assessment level. At this level, leaders are in denial: they refuse to acknowledge risks, to analyze known weaknesses, and to understand the causes and consequences of their blindspots.
  3. Failure to act level. At this level, leaders know the risks, threats and weaknesses that lay ahead but fail to act on them for lack of skills and resolve. Those leaders are adept to the rule “when in doubt, do nothing” or rather remain in their comfort zones.

How to identify your leadership blindspots? 

In order to identify your blindspots:

  1. Review your past and present mistakes. Mistakes are indicative of blindspots, areas of lack of self-awareness, and areas of faulty patterns of thinking and behavior. It is advised  to identify the most significant mistakes, their causes, patterns of behavior and thinking associated to these mistakes and the actions to be taken on the behalf of the leader to prevent those mistakes from reoccurring.
  2. Consider honest and useful feedback from your trusted advisors.
  3. Gain additional insight by taking the blindspot assessment survey.

Then, question the relative importance of your blindspots in your career and its impacts on yourself, the organization to  distinguish which blindspot requires your immediate attention.

What are the different types of leadership blindspots?

Robert Bruce Shaw has classified leadership blindspots in 20 categories:

  1. “Overestimating your strategic capabilities”
  2. “Valuing being right over being effective”
  3. “Failing to balance the what with the how”
  4. “Not seeing your impact on others”
  5. “Believing the rules don’t apply to you”
  6. “Thinking the present is the past”
  7. “Failing to focus on the vital few”
  8. “Taking for granted your team model”
  9. “Overrating the talent on your team”
  10. “Avoiding the tough conversations”
  11. “Trusting the wrong individuals”
  12. “Not developing real successors”
  13. “Failing to capture hearts and minds”
  14. “Losing touch with your shop floor”
  15. “Treating information and opinion as fact”
  16. “Misreading the political landscape”
  17. “Putting personal ambition before the company”
  18. “Clinging to the status quo”
  19. “Underestimating your competitors”
  20. “Being overly optimistic”

Which factors trigger blindspots?

Blindspots often go hand in hand with the leader’s strengths and reappear unexpectedly when the leader does what he or she does best.

There are few factors that lead to blindspots areas:

  1. “Experience gaps“. The blindspot stems from a lack of experience or from a habit of using past experiences to extrapolate a present situation.
  2. “Information overload” describes an inability to pay attention to everything that is happening when engaged in a complex and challenging task.
  3. “Emotional bias” corresponds to an emotional involvement in a particular situation or outcome that clouds judgement.
  4. “Cognitive dissonance” is a psychology term associated to a state in which leaders hold two conflicting views of their self-image. The “conflict is resolved through rationalizing one’s belief or actions in a manner that sustains one’s positive self-image” which reinforces the blindspot.
  5. “Misaligned incentives” are compensation systems that are “designed to focus attention and effort within an organization, with the result being that people focus more on some areas than on others”.
  6. “Hierarchical distortion”. The information transmitted to hierarchy becomes distorted, false, incomplete because:
    • high-ranking leaders are sometimes detached from the lower levels of the organization.
    • subordinates tend to sugarcoat information by deference or by fear of retaliation.
    • high-ranking leaders pay less attention to less powerful people.
  7. “Overconfidence“. Leaders overestimates their own capabilities, skills and knowledge.

How to overcome blindspots?

According to Robert Bruce Shaw, it is not possible to completely suppress blindspots but it is important to recognize them and find ways to work with them?

To handle blindspot:

  1. Make an assessment of the problem on your own, stay on contact with frontliners, customers, markets and high potential individuals.
  2. Invest in metrics, processes and data that challenge the leader’s beliefs and basic assumptions.
  3. Develop an ability to recognize, prioritize blindspot warning signs.
  4. Consider feedback from trusted advisors.
  5. “Leaders need to test their ideas and discuss emerging threats with a diverse team of individuals who respect each other’s experience and abilities but are also willing to push each other to reach the best outcomes on the truly critical issues”.

In conclusion, leaders are flawed individuals with strengths, weaknesses and blindspots that are to be acknowledged. Blindspots often show up when the leader is using his or her strengths or reverts to their comfort zone, and cannot be completely resolved.

It is up to the leader to stay on the lookout for blindspots, to strike up a balance between self-confidence and self-doubt.

Review


indexIn Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter, Robert Bruce Shaw analyses leadership behaviors when it comes to blindspots and weaknesses. He illustrates every single one of his thoughts on blindspots with great and renown leadership examples and concludes each example with an analysis and lessons to take away. Furthermore, not only this book contains realistic and applicable examples, each paragraph of this book can be read on standalone.

In addition, Robert Bruce Shaw provides us with a tool —the blindspot assessment survey— for us to identify whether or not we possess blindspots and to what degree we have incubated them. I recommend this book to employees who are failing to lead and to boost their careers.

It has come to my knowledge that because of my belief system, I am an adept of the rule “when in doubt, stand still” which has not bothered my career but has increased my serenity. After taking the blindspot assessment test, I have received a low probability of blindspots as I am self-aware of my strengths and of my weaknesses.

Finally, Leadership Blindspots was intriguing to me because there are so many books about leadership strengths and developing them.

I equally appreciated the fact that he mentioned the need for transparency (better visibility of mistakes thanks to the media) which put leaders are under a lot of pressure, all while trying to overcome their blindspots.

Favorite quote(s)

People who are smart and self-assured are often very skillful at justifying their thinking and behavior—to the point of being in denial about their weaknesses and the threats they face. Their intelligence can work against them when they convince themselves, and often others, that they are right even when they are wrong.

Successful individuals who sometimes stumble often do so because they have no one who can protect them from themselves.

The best leaders develop a range of compensating mechanisms that fit their personalities and the company cultures in which they work. In many cases these leaders don’t fundamentally change the way they think, but instead develop warning systems that surface important weaknesses and threats.

Ratings 3/5

Author

Robert Bruce Shaw

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Four Red Flags Wrecking Team Success and Cohesion

by journeytoleadershipblog26 Comments on Four Red Flags Wrecking Team Success and Cohesion

Four Red Flags Wrecking Team Success and CohesionBuilding an ideal team is one of the most complex but also one of the most rewarding and advantageous responsibility of a leader.

The leader has to select the team to ultimately create the best results for the organization, in light of the company’s culture and of the personality, motivation, commitment, values, performance, integrity level of his or her potential team members, with respect to his or her leadership style.

When the team is built, the leader has to look out for red flags that can destroy the synergy of his or her team and easily create a lasting toxic climate.

Wondering how to detect these red flags, avoid toxicity on your team, how to extract the best results from your team members and to become the best team member you can?

A few years ago, I worked on a year-long project, under a boss who used demotions and other measures to punish some of his employees when mistakes occurred. For example, he would quickly and sadistically withdraw work responsibilities from someone he did not favor to give to someone else.

Four Red Flags Wrecking Team Success and CohesionAs a result, the team was a unsalvable shipwreck: every man for himself, searching for a flotation device, fighting to get on land. My former boss manipulative behavior created a toxic climate where people were continually in flight or fight mode, were mistrustful towards one another, would turn on each other, retain information and sabotage every other person efforts to succeed, were obliged to seek his “affections” and to continually prove their loyalty to him in order to feel safe in their position, were more focused on office politics than on their work, were always on the lookout of a scapegoat, were afraid of speaking up and being transparent.

The lack of trust, commitment, performance was noticeable on a daily basis. By trust, I mean the ability of the team members to admit their mistakes, acknowledge their strengths and weaknesses, stay open, transparent with one another without any repercussion on themselves or their career.

RED FLAG #1: Lack of Transparency

In Speaking Truth to Power, James O’Toole states that “In essence, trust is hard to earn, easy to lose, and, once lost, nearly impossible to regain”.

Teams must be able to understand each other, to interpret their respective behavior and to be candid with one another.

To enable transparency, leaders have to:

  • Ask their team to reveal something personal and relevant about themselves. It can relate to their failures or successes, to their worst or most embarrassing experiences at work.
  • Encourage team building to better understand one another and enable bonds.
  • Assess and apply their team strengths and weaknesses by using profiling tools to get more insights into their behavior such as the DISC assessment, Social Style model, Right Path Profiles, Insights, MBTI).
  • Define a clear purpose for the team.
  • Explain major decisions from the organization to their team and include them in the flow of relevant information.
  • Maintain trust overtime and create unanimity.
  • Consistently tell the truth to their followers, be comfortable with it and practice integrity.
  • Value openness, empower those who tell the truth and must not reward those who do otherwise.

RED FLAG #2: Fear of conflict

In teams, conflicts do exist, are raw and real, are to be expected, and shouldn’t be avoided. In addition, they occur because we were born into different generations, backgrounds, with different personalities, values and morals.

Furthermore, conflict is always seen in a negative light or as a destructive process.
However, conflicts can be healthy and productive too. And even though conflicts are uncomfortable and make you feel under attack, they are necessary for personal and organizational progress, are used to generate the best decisions for the organization and to make team meetings mire engaging. In order to establish a conflict culture, it is imperative that leaders:

  • Create a structure where it is safe for their team members to express themselves without feeling the need to attack.
  • Hold their team accountable to the conflict system established.
  • Focus the conflict on the issue at hand to avoid personal attacks.
  • Assess each team member conflict capabilities/profiles with MBTI to develop the appropriate approach.
  • Ask their team members directly how they deal with conflicts.
  • Define conflict resolution, ease anxious team members in the face of conflict and find courage to speak truth to power.

RED FLAG #3: Lack of Commitment

Commitment is the willingness to achieve common goals as a team, the ability of team members to align themselves with the organization purpose, values and strategies even in disagreement with the decision taken.

To enhance team commitment, leaders must:

  • Embrace conflicts, divergent opinions, ideas and perspectives.
  • Among conflicting ideas, make wise decisions and be unafraid to displease some team members.
  • Before making a decision, understand and consider all ideas.
  • Clarify their decisions with the team and write down them down to avoid ulterior assumptions and ambiguities.

RED FLAG #4: Lack of accountability

Team members must keep each other accountable for their behavior, their mistakes and lack of performance. If no one is held accountable, team members gradually lose respect for each other and moral decreases. Leaders must:

  • Lead by example, call out mishaps, low results and misconduct.
  • Make every team member aware of each other contributions and functions on the team.
  • Track everyone’s progress and accurately measure performance.
  • Measure team success using objective and liable means.
  • Measure progress with timelines.
  • Focus on areas of productivity.
  • Make sure that the collective interest in results exceeds the individual needs of the team.

How to be an effective team member?

  • Develop your communication skills.

  • Make sure that you are understood and are open to clarifying misunderstandings.

  • Monitor your non verbal communication. Keep your body language positive and opened.

  • Look at the person you’re exchanging with.

  • If a problem occurs between you and someone else, fix it before the problem festers by talking to that person as soon as possible. This shows that you are willing to work through issues, that you are a problem solver instead of being inappropriate and ineffective.

  • Give sincere and appropriate positive feedback to your team members.

  • Develop your listening skills.

 

To demonstrate your interest in learning new skills, to better understand the other person, you have to:

  • be willing to listen more that you speak and voice your opinion in due time.
  • Implement the conversation with probing question.
  • Request other people opinion before giving yours.
  • Avoid planning your responses during the conversation.
  • Encourage the conversation with nods, smiles and eye contact.
  • Manage your tasks and time.
  • Put your understanding of the team task into writing in order to clarify immediate issues and to have a reference for time and deadlines measurement.
  • Own up to your actions.

 

Failing to follow through on your team assignments is synonym to letting your team down. To stay accountable for your part:

  • Keep your promises.
  • Offer to help coworkers in time of need.
  • Avoid procrastination and do not hesitate yo ask for help.
  • Avoid blaming others for your mistakes take the blame if you have done something wrong.
  • Find solutions to issues instead if creating them.
  • Learn from each and very situations and move on group them.
  • Avoid repeating past mistakes.
  • Work on interrelationship skills.

 

Last Words Of Advice!

In the team, you have to cooperate with your coworkers and work well with your supervisor. To do so:

  • Treat everyone with respect.
  • Avoid stereotypes and jumping to conclusions.
  • Avoid gossip and keep confidences.
  • Share your knowledge with your team.

Hope that I’ve helped you get it together on your way to leadership!

Don’t forget to like, share and leave a comment below.

 

 

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Book Reviews

Radical Candor: How to Get What You Want by Saying What You Mean By Kim Scott

by journeytoleadershipblog2 Comments on Radical Candor: How to Get What You Want by Saying What You Mean By Kim Scott

Being a boss is a full-time job and is not as easy as it seems.

The truth is, being the boss can be an emotional rollercoaster.

It requires maturity, focus and emotional discipline, especially when dealing with people.

That is why Kim Scott has established a few principles that can help bosses create a culture of candor, build stable relationships and evolve into great bosses.

According to Kim Scott, managers, leaders or bosses:

  1. Achieve results.
  2. Deal with people.
  3. Express what they think.
  4. Build and guide cohesive teams.
  5. Accept and give fair and candid feedback.

As you can see, Kim Scott makes no distinction between a boss, a leader and a manager because eventually, they have to assume different roles and master different skills at different moments.

They all have to find out a way to get what they want by saying what they mean.

Radical Candor: How to Get What You Want by Saying What You Mean

Radical Candor_ Be a Kickass Boss Without Losing Your Humanity by Kim Scott (2)

Why and how to build relationships?

The relationships you have with your team determine your level of success, company culture, and performance.

To build great relationships that will help your business:

  • Take care of yourself first.
  • Stay centered and create a healthy work life balance.
  • Find out what works best for you and apply it.
  • Care personally about people.
  • Respect boundaries and people physical space. It is detrimental to find a balance between creating personal yet professional bonds.
  • Spend time alone with your team members.
  • Stay true to your values and share them if possible.
  • Be transparent and aware of your emotions.
  • Discipline your reactions. Learn to respond and not react.

Why and how to build a great team?

People’s motivations are personal.

Every team member can be exceptional, they just have to find the right fit and the right motivations.

Needless to say, work life is better when your team loves what they do.

To build a great team:

  • Get to know the people on your team. Focus more on them than on results.
  • Understand people’s strength and weaknesses, identify how they tick and how their job fits into their life plan.
  • Avoid micromanaging or ignoring your team members.
  • Allocate as much time to those who are struggling as the top performers.
  • Listen to your team members, learn to incorporate their thinking into yours, and give them the opportunity to complain, share ideas, and raise issues. This way, you will create a culture of innovation.

Why and how to accept/give feedback?

Feedback is an uncomfortable process. To accept and give proper feedback:

  • Earn your team’s trust.
  • Listen more than you speak.
  • Understand what motivates your team and help them avoid burnout or boredom.
  • Understand your audience and adapt to it.
  • See feedback as an act of guidance and don’t make it personal.
  • Solicit feedback especially in private conversations and outside of meetings.
  • Voice your own disagreements. Speak up when things are not going well.
  • Take responsibility fo your actions and admit when you have made a mistake
  • Discern the truth from a lie when it comes to feedback.
  • Be humble in your delivery and state that you want to help.

Why and how to achieve results?

Every boss wants results. To achieve results:

  • Have frequent one on one conversation with your team and with a positive mindset. Have a one on one conversation with your team members to get to know them, to solve problems effectively and to help you understand what is working and what is not.
  • Create key metrics to measure progress. Write down any possible updates.
  • Create meetings where you can debate, encourage new ideas and make big decisions.
  • Test out the feasibility of the ideas you have received.

Review

Radical Candor: How to Get What You Want by Saying What You Mean By Kim Scott is a step by step guide on how to be a candid boss.

It is about building candid relationships with the people you work with and about using your humanity as a leadership tool.

Radical Candor: How to Get What You Want by Saying What You Mean By Kim Scott essentially takes the pressure off leaders.

The principles shared expose candor as a management tool, put bosses at ease and help them understand that there is more to being a boss than giving orders.

In addition, the principles shared remove fear, self-doubt and anxiety, then create an understanding regarding the role of a boss.

Furthermore, Kim Scott uses her own experiences at Google and Adsense to drive the conversation and to illustrate her ideas about radical candor.

She provides amazing tools and techniques to implement in order to be a great boss and to have a healthy relationship with your direct reports.

Her tools and techniques are detailed and are not exclusive to bosses.

Finally, the best thing about this book is that you can tell that Kim Scott cares about the career advancement and the emotional health of every boss.

Through radical candor, she demonstrates how to improve all aspects of your work life.

You don’t have to implement every tool or technique right away.

Let me know below what you think about this book!

Favorite quote(s)

In order to build a great team, you need to understand how each person’s job fits into their life goals

The way you treat people determines whether you’ll get their best effort, a perfunctory effort, or an effort to sabotage you.

Ratings 3/5

Author

Kim Scott

Author

Kim Scott

by journeytoleadershipblog1 Comment on Kim Scott

MEET THE AUTHORKim Scott teaches leadership seminars and has been at the head of major companies.

Kim Scott is also the author of the best selling book Radical Candor: How to Get What You Want by Saying What You Mean.

Journey To Leadership

The Importance Of Trust In Leadership

by journeytoleadershipblog17 Comments on The Importance Of Trust In Leadership

The consequences of distrust are significant. It increases employees turnover and employees don’t volunteer ideas like they should, question every single move  of the leader, undermine his or her decisions.

Nobody wants to go to work where they constantly have to look behind their shoulder, where they cannot share knowledge freely, where they cannot speak up in meetings, where they have to watch their every single word.

We end up losing confidence in yourself, not wanting to contribute at work, preserving ourselves, acting against our core values, lacking energy, refusing to invest in people, felling alone and always on the look out.

Wondering how to build or repair trust in leadership and in the workplace?

Trust In Leadership

What is trust?

Trust is an emotional bond, a connection between two people who is developed through repeated interactions and that provides comfort and stability. It is the foundation of all relationships and according to Patrick Lencioni, in The Five Dysfunctions of a Team it is  the most important factor in team cohesion.

Furthermore, trust is reciprocal, subjective, takes time to build but can be destroyed in a matter of seconds. It is not granted by a title nor by a position but is necessary to work and to share knowledge. Trust is empowering, improves overall employees motivation, productivity, wellbeing in the workplace and corporate culture.

Trust is detrimental to leadership because leaders have the power to make decisions that can impact their team and their livelihood.

Detecting and understanding untrustworthy leaders

Trustworthy leaders drive success, put employees at ease, have their employees best interest at heart. Trustworthy leaders care about their own contributions, about the impact of their decision, about their people and regularly show appreciation. They are fair and respectful, are credible and communicate openly.

Nevertheless, some leaders exhibit negative behaviors that make them seem untrustworthy. Because, trust is subjective and because followers model these behavior, it is compulsory that leaders identify what they are doing wrong and immediately correct themselves.

Below are different scenarios where leaders are perceived to be untrustworthy and the respective explanation to their behavior.

Scenario #1

Some leaders are naturally reserved and secretive. Unfortunately, they come off as being snobs, defensive, or as having a personal agenda. People generally think the worst when they don’t know what their leader is thinking.

Scenario #2

Some leaders are introverts and minimize social interactions. To their team, they are perceived to either be standoffish, weirdos. This can open the door to a lot of misunderstandings and conflicts.

Scenario #3

Some leaders speak very little because they either believe that the topic doesn’t deserve much conversation, don’t enjoy speaking, don’t feel the need to explain themselves or they are unable to put their thoughts into words.

Scenario #4

Some leaders adapt their response to their audience and come off as being disingenuous. For example, they would talk frankly in front of their team and sugarcoat things in front of the hierarchy.

Scenario #5

Some leaders are self-serving and don’t care about their employees. They don’t demonstrate respect for their team and can easily step over them.

Scenario #6

Some leaders are arrogant. They feel superior to others all while being insecure, they lack humility and self-awareness, they are unwilling to learn and to grow.

Scenario #7

Some leaders blatantly lie. In some toxic companies, lying is seen as a strength. But this strength is short-termed and create distrust amongst employees.

Scenario #8

Some leaders gossip about their own employees and their own organization. Because most employees are attempting to preserve their jobs, employees tend to fake their true feelings. However, leaders have difficulties noticing the impact of their negative behavior.

Scenario #9

Some leaders are able to shift blame too easily and don’t take responsibility for their action. This leader is afraid of confronting themselves. This makes employees unwilling to take risks and to involve themselves in their job.

Scenario #10

Some leaders play favorites, treat their employees unfairly, take credit for their work, disrespect them, isolate and scapegoat some employees and sabotage others.

Scenario #11

Some leaders underperform or don’t come through on promises. People tend to dismiss those who overpromise and underperform, even if they are talented or competent.

Scenario #12

Some leaders overreact to challenges and under high pressured situations, they give in too easily to their emotions.

How to build trust and maintain it in the workplace?

Placing trust in someone makes us vulnerable to that person who can use this vulnerability to their advantage. However, to create a healthy workplace, it is necessary for leaders to build trust within their team. To do so, you will have to:

  1. Trust yourself in order to make yourself feel confident, competent, to help yourself grow your relationships, to take risks and to face challenges.
  2. Develop your character and learnt to do what is right.
  3. Learn new skills and teach them to others.
  4. Create a safe workplace. Help others express themselves, their ideas, and vent their frustrations. Help employees achieve their goals. Give your employees room to grow their skills and self-esteem by offering them training and coaching.
  5. Appreciate people‘s capabilities and employ them for their strengths.
  6. Give trust to receive trust. However, beware of people who will take advantage of your eagerness to trust. Learn how to detect these toxic individuals and protect yourself from them.
  7. Actively listen to your team without speaking or emitting judgements.
  8. Be open and honest with important company information. Don’t shy away from the truth.
  9. Positively present your thoughts and ideas to your team.
  10. Involve your team in the decision-making process.
  11. Don’t allow communication to break down and don’t withhold any information from your team. misunderstandings are easily created and can decrease trust.
  12. Clarify your employees assignments, roles and measure their progress. For example, give your employees the necessary authority to accomplish their assignments and trust their decisions.
  13. Avoid gossiping like the plague. It may seem fun and you might enjoy the camaraderie but it is unprofessional and unethical. Respect what people have told you in confidence.
  14. Adopt consistent behaviors and expectations on a daily basis. Employees tend to trust leaders who are predictable, who represent the company’s values and missions.
  15. Admit mistakes, acknowledge negative situations and sincerely apologize if necessary. Take responsibility for your actions.
  16. Be reliable. Carry out promises and meet deadlines. Be careful of what you promise to others before you compromise your relationships.
  17. Give and accept constructive criticism to build long-lasting relationships.
  18. Forgive instead of seeking revenge and perpetuating distrustful behavior.

 

Hope that I’ve helped you get it together on your way to leadership!

Don’t forget to like, share and leave a comment below.

Faith-Based, Journey To Leadership

The Importance Of Fairness In Leadership

by journeytoleadershipblog9 Comments on The Importance Of Fairness In Leadership

Not everything is fair in life or in the workplace. Sometimes promotions are passed by to someone who doesn’t deserve it but that is the boss’s best friend.

Sometimes someone spreads an absurd rumor about you, gets away with it and you and your career suffer the consequences of that rumor.

Other times, the boss takes credit for your hard work or you did not get a raise despite your hard work.

It even appears that unfair and unscrupulous people are thriving in the world of today. It makes us envy them and makes us want to become like them. Nonetheless, there is room for everyone.

Furthermore, fairness and a democratic leadership style are more and more required in the workplace because millennials don’t respond otherwise. That is why leaders, more than others, need to work on their character, lead by example and instill fairness in the workplace.

Wondering how to deal with lack of fairness in the workplace and most importantly apply fairness as a leader?

The Importance Of Fairness In Leadership

Being fair means being appropriate, just, free of favoritism, impartial with everyone, treating people with basic human rights. Fairness is based on someone’s cultural background, religious affiliation, cognitive biases/dissonance and prejudices, promotes healthy workplace culture. It repels the effects of negativity, prevents abuse of power and of justice, is contagious and promotes self-accountability.

Fair leadership doesn’t use power to make arbitrary and personal decisions, earn the trust and loyalty of their employees, lets everyone voice their opinion equally, receive and give the same amount of respect.

Fair leadership is the hardest and longest way but is the most profitable and most rewarding in the long run. In that case, fairness should be the tool that should drive any decision and settle any discussion.

However, there are downsides to being a fair leader. Fair leaders are not viewed as powerful and though enough to make hard decisions, to reward and punish effectively. Having a strong moral compass, core values and firmly believing that what goes around comes around can enable deep friendships but can block opportunities. Therefore, even though they are well respected, they don’t always get promoted to higher ranks.

Dealing with lack of fairness in the workplace

When a situation is unfair, when social norms, rules and beliefs are not respected, people tend to innately react emotionally, to feel punished, to justify their emotions and  to form definite opinions on whether something is wrong or right, good or bad.

Also, when a workplace is not fair, employees and leaders underperform, rely heavily on politics and employees are not gratified by their own merits.

Dealing with unfairness, especially coming from your boss and leader, is not easy. Especially, because we spend most of our waking hours with people who are not related to us, with people who are occasionally dysfunctional, with people who don’t have our best interest at heart or with people who simply compete with us.

That being said, the experience of unfairness can strengthen you or defeat you. It is how you react to it that will define your path in life, the outcome of the situation and potentially bring you closer to your goal.

To deal with lack of fairness the best way possible:

  1. Keep your self-discipline, self-respect and integrity in check. Don’t start lashing out, starting personal vendetta and neglecting your work because things are not going your way. Business is independent from emotions.
  2. Seek understanding of the situation. The situation will probably seem fairer if the reasons are legitimate.
  3. Remember your worth. Sometimes, when we are not promoted, we tend to immediately question our competencies, strengths and contribution within the organization. That is why it necessary to know yourself, your core values, your strengths and weaknesses, write them down and pull out that piece of paper in difficult times.
  4. Remember that you are responsible for your own welfare and happiness. At the end of the day, life is too short to be treated poorly and unfairly. If you see no improvements, it’s time to quit.
  5. Don’t let unfair situations make you give up on your goals. There are other opportunities that will present themselves.
  6. Take unfair events as a challenge, as a learning experience or as practice, and learn to overcome life obstacles.
  7. Don’t complain about your circumstances and don’t blame your circumstances on everyone else. Find way to grow and do better.
  8. Break the cycle of negativity, include fairness in your decision-making process and don’t reproduce unfair experiences on someone else. Even though life isn’t fair to you, it is better to remain fair to everyone else because you must avoid making the world a worst place and you don’t know what the other person is going through.

How to regulate an unfair situation and normalize fairness in the workplace?

The judgement of King Solomon, in the Bible [1 Kings 3:16-28], is a probing and famous display of fairness. Two women each conceive a baby at the same time, in the same place. At night, one of these women goes to sleep, rolls on her baby and kills it. The other woman rest her newborn on her chest and then goes to sleep. Later on that night, the first woman, noticing that her child was dead, took the other woman baby. The latter, aware of the trickery, brought the former in front of King Solomon. King Solomon sentenced that they should divide the baby in two and by the reaction of the two women, discovers who is the true mother of the child.

Having a firm but fair leader is idealistic even biblical. After an employee emotional reaction to unfairness, it is detrimental to the leader to:

  • Inform them of their behavior and get informed on the reasons of their behavior. Then, give them the time to work on themselves, to change the behavior.
  • Establish rules of ethics and performance for your employees.
  • Avoid letting problems fester longer than they should and forgive honest mistakes.
  • Constantly exercise and expect fairness. When people see leaders applying this system, they tend to replicate it.
  • Demonstrate trust and loyalty from day one.
  • Lead by example and model fairness in the organization from top to bottom to encourage positive changes, respect, accountability.
  • Advocate for their employees and not favor your employees.
  • Remain transparent, especially during performance reviews and encourage whistle-blowers.
  • Stay humble in order to accept upward feedback from employees.
  • Avoid gossip and nip negative rumor in the bud.
  • Provide a safe space at all times for employees to expose their grievances. Get all sides of a conflict, before making a decision. Keep in mind, making the perfect fair decision is impossible because we don’t have access to all the information.
  • If competing, fight clean, win fair and square.

Just remember, Nature Is Fair And, Sooner Or Later, Always Gives You What You Deserve!

Hope that I’ve helped you get it together on your way to leadership!

Don’t forget to like, share and leave a comment below.

Journey To Leadership

The Importance Of Effectively Managing Conflicts As A Leader

by journeytoleadershipblog43 Comments on The Importance Of Effectively Managing Conflicts As A Leader

Conflicts happen in all workplaces, are inevitable, generally dramatic, are stereotypically painful, are often the road to failure if you don’t know how to manage them.

However, contrary to common belief, they are most of the times milestones to success.

Wondering how to constructively manage or disengage workplace conflicts and how to remain disciplined and self-aware during conflicts as a leader?

The Importance Of Effectively Managing Conflicts As A Leader.png

Conflicts are incompatibilities and interference between two different parties ideas, desires, goals, interests, values and principles, events and activities.

Conflict management or conflict competence is a learnable skill that should be developed by all leaders throughout their career. Conflicts are consequential, frequent and inevitable but are necessary. They occur whether an employee is expressing a dissenting view, resisting change, or whether the leader is correcting an existing problem, fighting complacency and group-thinking.

Leaders that poorly manage conflict are faced with unfortunate lawsuits, grievances, violence, employee absenteeism, employee defection, poor performance, ineffective decisions, deteriorated working relationships, distrust and other negative behaviors, attacks on reputation and careers, a toxic company culture.

As a result, poorly managed conflicts are costly for organizations that have to sometimes hire new employees, take time to train new members, bring in paid third-party to mediate disagreements.

However, the benefits of appropriate conflict management are endless. In order to approach conflict in a productive manner, it is necessary to understand that:

  • differences in points of views generate innovative solutions and breakthroughs,
  • dissenting thinking allow to make higher quality decisions,
  • creativity is stimulated among the team,
  • social relationships are subsequently  improved,
  • transparency and open communication are promoted,
  • the work environment becomes more collaborative, and the company culture healthier,
  • more opportunities surface,
  • and most importantly, people within the organization might need help or mediation during conflict.

Addressing conflicts effectively

In the workplace, conflicts generally stems from differences of control, power and influence between the leader and his or her employees. Conflicts also come from discrepancies in culture, background, monetary.

There are several steps, that you can take to understand and manage conflicts constructively, you must:

  1. First understand yourself. What are your strengths, weaknesses, blindspots? How do you interact with different people with different backgrounds? How do you cause conflicts?
  2. Identify your conflict style. There are five different conflict styles, explaining the manner in which people attempt to meet their needs while showing interest in meeting other people needs during a conflict:
    • The competitive conflict style is aggressive, seeks to win, gain control, disregards other people needs and generally heightens conflicts.
    • The cooperative conflict style is defined by a need to reach a common goal using and consensus, to collaborate and to offer innovate ideas to resolve an issue. This style is representative of a healthy work culture.
    • The compromising conflict style is defined by a unsatisfying willingness to meet the other party half way.
    • The accommodating conflict style is obliging, facilitating, diplomatic, describes a desire to put others need and interests before a sole individualistic need in other to preserve relationships. This style is the complete opposite of the competitive style.
    • The avoidant conflict style is composed of penned up feelings and of a need to sweep negative interactions and situations under the rug. Therefore, needs go unexpressed and the conflict festers.
  1. Identify your trigger. To appropriately assess your trigger, attend conflict management classes, get a mentor or a coach, take the Myers-Briggs Assessment Test or the Conflict Dynamics Profile.
  2. Develop an emergency plan to cool down and desensitize your triggers. Desensitizing your trigger doesn’t mean that a person’s behavior is right or pleasant, it just means understanding the demonstrated behavior and changing your reaction towards it. For example, take a break before responding or jumping to conclusion.
  3. Learn to control your emotional reaction to conflict. Understand, stay conscious of the strong emotions that come with conflicts then cultivate positive emotions to counteract the negative ones.
  4. Discipline your thoughts, perceptions and assumptions of other people. The interpretation of someone’s attitude does not necessarily match reality.
  5. Observe the time frame, the number of times you have to see someone at the office. The less time you spend with coworkers, the less time you will notice their flaws and the less you will harbor negative emotions.
  6. Learn to discern any conflict driven behavior on the scale of conflict intensity. The intensity level measures the level of discomfort during a dispute:
    • At the first level, there is a difference in opinions but there are no discomfort.
    • At the second level, misunderstandings sprout: what is understood by someone is different from what is really meant.
    • At the third level, disagreements occur: each party understands but disagrees with each other’s opinions, feels discomfort which can lead to damage in the relationship.
    • At the fourth level, discord transpires: each party respond to a difference in opinion and there are continual attacks on the relationship.
    • At the last and fifth level, each party is polarized, suffers from the conflict, resort to sabotage, criticism, manipulation, etc…

Furthermore, detecting a conflict early will allow to resolve them faster.

How to resolve conflict and create positive outcomes

There are generally two known responses to conflict: “fight or flight” and “retaliatory cycle”.

On on hand, the fight or flight response is a natural response to threats where one either flee from danger or fight it. The choice between fight or flight depends on how someone has been conditioned.

On the other hand, the retaliatory cycle leads to escalation, leads to destructive behaviors that fuel and trigger negative behaviors in each party. In the retaliatory cycle, someone is first triggered by a behavior, then generates in that person an emotional response to this behavior. This emotional response is perceived by others as a threat to their ideas, opinions that in return generate an emotional response. And so on and so forth, the retaliatory cycle is created.

Leaders have to acquire a model behavior during conflicts in the workplace. Leaders encourage positive outcomes by:

  1. Facing conflicts head on, standing their ground and assuming that conflicts are inevitable, frequent and are just a passing phase.
  2. Staying calm and composed under pressure.
  3. Avoiding jumping to conclusions, shifting blame or pointing fingers and relying only on facts.
  4. Separating the person from the real issue.
  5. Instilling core values and fair treatment among their followers.
  6. Encouraging open communication and allowing the other party to speak their truth.
  7. Demonstrating that they have understood every side of the issue, being empathetic to the conflict partner.
  8. Suggesting solutions to existing problems thanks to external opinions, historical and innovative ideas.
  9. Sincerely apologizing to the other person and being able to admit when they were wrong.

How to recover from conflict?

Conflict competence requires that the leader:

  • value differences,
  • almost immediately detect a conflict before it arises in a tone or in a facial micro-gesture,
  • identify positive and negative models of leadership within the organization,
  • learn from setbacks and hardships that build character,
  • solve other people conflicts and implement a conflict resolution culture.

Dealing with conflict can leave you feeling like you are in a hostile territory but practice makes perfect, and managing conflicts effectively becomes easy with experience.

Also, create a zen space and learn to leave your conflicts at work.

Hope that I’ve helped you get it together on your way to leadership!

Don’t forget to like, share and leave a comment below.