Quote Of The Week #13

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Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter by Robert Bruce Shaw

leadership blindspotsAccording to Robert Bruce Shaw, in Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter, great leadership emanates from an ability to make great decisions which comes from making bad decisions and learning from them. The sooner in your career that those bad decisions are made, the better.

Of course, you make fewer mistakes as you progress in your career and as you experience the outcomes of the mistakes, but you never stop making them. In addition, mistakes are more costly as you move up the ladder in a company and can potentially derail your career.

In light of this issue, in Leadership Blindspots, Robert Bruce Shaw investigates the existence of leadership blindspot, an “unrecognized weakness or threat that has the potential to undermine a leader’s success” and that becomes evident in the way your team, organizations and markets are perceived.

How to characterize leadership blindspots?

First of all, leadership blindspots  are often associated to leadership strengths. They appear whenever the leader is utilizing his or her strengths at work. Second of all, blindspots don’t disappear, even if you are fully aware of them. Thirdly, blindspots are situational, adaptive and can be helpful. And finally, blindspots are able to impact other people and followers.

Advice for understanding and dealing with leadership blindspots?

Furthermore, blindspots come with a price and has to be recognized by the leader in order for him or her to find a balance. To do so, leaders have to weigh two conflicting needs:

  1. their need for acting with confidence, believing strongly in their vision, and having faith in themselves, their abilities.
  2. their need for assessing their limitations in order to avoid overconfidence or excessive optimism.

The complex balance between self-confidence and self-doubt is unnatural, contradictory but necessary, depends on each individual and each situation.

If there are too many blindspots, the leader can be overly confident and arrogant. If there are too few blindspots, the leader is somewhat realistic about the obstacles to face, is aware of his or her strengths and weaknesses.

Are there different levels of blindness?

There are three levels of blindness that a leader could experience:

  1. Lack of awareness level. This is the “most extreme form of a blindspot”. At this level, leaders are constantly surprised or blindsided by events.
  2. Faulty assessment level. At this level, leaders are in denial: they refuse to acknowledge risks, to analyze known weaknesses, and to understand the causes and consequences of their blindspots.
  3. Failure to act level. At this level, leaders know the risks, threats and weaknesses that lay ahead but fail to act on them for lack of skills and resolve. Those leaders are adept to the rule “when in doubt, do nothing” or rather remain in their comfort zones.

How to identify your leadership blindspots? 

In order to identify your blindspots:

  1. review your past and present mistakes. Mistakes are indicative of blindspots, areas of lack of self-awareness, and areas of faulty patterns of thinking and behavior. It is advised  to identify the most significant mistakes, their causes, patterns of behavior and thinking associated to these mistakes and the actions to be taken on the behalf of the leader to prevent those mistakes from reoccurring.
  2. Consider honest and useful feedback from your trusted advisors.
  3. Gain additional insight by taking the blindspot assessment survey.

Then, question the relative importance of your blindspots in your career and its impacts on yourself, the organization to  distinguish which blindspot requires your immediate attention.

What are the different types of leadership blindspots?

Robert Bruce Shaw has classified leadership blindspots in 20 categories:

  1. “Overestimating your strategic capabilities”
  2. “Valuing being right over being effective”
  3. “Failing to balance the what with the how”
  4. “Not seeing your impact on others”
  5. “Believing the rules don’t apply to you”
  6. “Thinking the present is the past”
  7. “Failing to focus on the vital few”
  8. “Taking for granted your team model”
  9. “Overrating the talent on your team”
  10. “Avoiding the tough conversations”
  11. “Trusting the wrong individuals”
  12. “Not developing real successors”
  13. “Failing to capture hearts and minds”
  14. “Losing touch with your shop floor”
  15. “Treating information and opinion as fact”
  16. “Misreading the political landscape”
  17. “Putting personal ambition before the company”
  18. “Clinging to the status quo”
  19. “Underestimating your competitors”
  20. “Being overly optimistic”

Which factors trigger blindspots?

Blindspots often go hand in hand with the leader’s strengths and reappear unexpectedly when the leader does what he or she does best. There are few factors that lead to blindspots areas:

  1. Experience gaps“. The blindspot stems from a lack of experience or from a habit of using past experiences to extrapolate a present situation.
  2. Information overload” describes an inability to pay attention to everything that is happening when engaged in a complex and challenging task.
  3. Emotional bias” corresponds to an emotional involvement in a particular situation or outcome that clouds judgement.
  4. Cognitive dissonance” is a psychology term associated to a state in which leaders hold two conflicting views of their self-image. The “conflict is resolved through rationalizing one’s belief or actions in a manner that sustains one’s positive self-image” which reinforces the blindspot.
  5. “Misaligned incentives” are compensation systems that are “designed to focus attention and effort within an organization, with the result being that people focus more on some areas than on others”.
  6. Hierarchical distortion”. The information transmitted to hierarchy becomes distorted, false, incomplete because:
    • high-ranking leaders are sometimes detached from the lower levels of the organization.
    • subordinates tend to sugarcoat information by deference or by fear of retaliation.
    • high-ranking leaders pay less attention to less powerful people.
  7. Overconfidence“. Leaders overestimates their own capabilities, skills and knowledge.

How to overcome blindspots?

According to Robert Bruce Shaw, it is not possible to completely suppress blindspots but it is important to recognize them and find ways to work with them?

To handle blindspot:

  1. Make an assessment of the problem on your own, stay on contact with frontliners, customers, markets and high potential individuals.
  2. Invest in metrics, processes and data that challenge the leader’s beliefs and basic assumptions.
  3. Develop an ability to recognize, prioritize blindspot warning signs.
  4. Consider feedback from trusted advisors.
  5. “Leaders need to test their ideas and discuss emerging threats with a diverse team of individuals who respect each other’s experience and abilities but are also willing to push each other to reach the best outcomes on the truly critical issues”.

In conclusion, leaders are flawed individuals with strengths, weaknesses and blindspots that are to be acknowledged. Blindspots often show up when the leader is using his or her strengths or reverts to their comfort zone, and cannot be completely resolved.

It is up to the leader to stay on the lookout for blindspots, to strike up a balance between self-confidence and self-doubt.
indexIn Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter, Robert Bruce Shaw analyses leadership behaviors when it comes to blindspots and weaknesses. He illustrates every single one of his thoughts on blindspots with great and renown leadership examples and concludes each example with an analysis and lessons to take away. Furthermore, not only this book contains realistic and applicable examples, each paragraph of this book can be read on standalone.

In addition, Robert Bruce Shaw provides us with a tool —the blindspot assessment survey— for us to identify whether or not we possess blindspots and to what degree we have incubated them. I recommend this book to employees who are failing to lead and to boost their careers.

It has come to my knowledge that because of my belief system, I am an adept of the rule “when in doubt, stand still” which has not bothered my career but has increased my serenity. After taking the blindspot assessment test, I have received a low probability of blindspots as I am self-aware of my strengths and of my weaknesses.

Finally, Leadership Blindspots was intriguing to me because there are so many books about leadership strengths and developing them. I appreciated the fact that he mentioned the need for transparency (better visibility of mistakes thanks to the media) which put leaders are under a lot of pressure, all while trying to overcome their blindspots.

Favorite quote(s)

People who are smart and self-assured are often very skillful at justifying their thinking and behavior—to the point of being in denial about their weaknesses and the threats they face. Their intelligence can work against them when they convince themselves, and often others, that they are right even when they are wrong.

Successful individuals who sometimes stumble often do so because they have no one who can protect them from themselves.

The best leaders develop a range of compensating mechanisms that fit their personalities and the company cultures in which they work. In many cases these leaders don’t fundamentally change the way they think, but instead develop warning systems that surface important weaknesses and threats.

Ratings 3/5

Author

Robert Bruce Shaw

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Marcus Buckingham

authorMarcus Buckingham is a researcher, motivational speaker and business consultant. Marcus Buckingham is also the Author of StandOut 2.0 assess your strengths, find your edge, win at work.

The importance of identifying your strengths and weaknesses to succeed at work

For the last few years, emphasis has no longer been put unto developing leadership knowledge, leadership skills and leadership competencies in the workplace but unto developing your talents, your strengths and purpose in order to pursue leadership positions.

What is the main difference between knowledge, skills, competencies, talents and strengths?

On one hand, knowledge (the fact of knowing something), skills (the ability to perform tasks well at your job or in a given situation) and competencies (the ability to master the skills that you perform well at your job or in a situation) are learnt and developed at school or at work, through training and practise.

On the other hand, your talents are inherent, last a lifetime and make you unique. They cannot be acquired or forgotten throughout life. By means of your talents, you are innately hardwired to think, feel and speak a certain way, to react in a particular manner to a given situation or event.

Finally, strengths are the combination of skills, knowledge and talent. As sure as recognizing the different types of coworkers possible in the workplace remains a knowledge, getting along with coworkers and navigating office politics become skills, communicating effectively and influencing coworkers and clients are talents. Subsequently, possessing the ability to take command, impose your views and take charge on a project emerge as a strength.

Defining your strengths early in life is critical for personal development, self fulfillment and career success. Indeed, assessing your strengths will enable you to:

  • appreciate your self-worth, reinforce your values and your motivations.
  • understand your strength, its nuances, its impact at work and consequences on coworkers. For instance, visionary leaders don’t always know how to properly explain their vision which leaves their team members confused and uncertain of the leadership capabilities of the visionary leader.
  • evaluate your role and contributions at work. This way, you will not be taken advantage of and you will find out early whether or not you are fulfilled by a career path, if you are performant or if you are made for leadership.
  • be more effective, positively influence career decisions and improve your career by actually mastering these strengths. Strenghts assessment becomes suddenly critical when accepting or refusing a promotion.
  • assist, be assisted by coworkers or team members with a complementing set of skills. If you are a team leader, acknowledging your strengths will make you more aware of your team member’s.
  • invest in an environment that fits your thinking pattern and use less energy while sustainably performing a task.
  • gauge your weaknesses and possible blindspots. determining your weaknesses enables a better self-assessment, a way to work around them or simply avoid them. Accept the weaknesses as much as you do the strengths but don’t overwork your weaknesses either: correcting your weaknesses will never be as effective as improving your pre-existent strengths. A common mistake, that I have mostly noticed during performance reviews, lies in the fact that managers stress, more than often, the flaws of an employee and urge them to fix their weaknesses instead of pointing out their strengths and placing them where they would be more productive.
  • Extend the vision of yourself, the limit of who you are and what you can do. Be adventurous and step outside of your comfort zone.
  • express personal truths, steer away from social pressure and conforming to social norms.

Many times, and we have all seen it, people who do not discover their strength or do not use them, tend to be depressed, anxious, bored and unmotivated. They also interact negatively with their coworkers, complain about their job, underperform and are ultimately labeled “difficult”.

Wasting a lifetime in a dead-end job, they feel forced to counter their instincts and to comply to conventional thoughts and rules which is unnatural and counterproductive to them.

It is easier to describe or identify an acquired professional competency than to identify a natural strength.

How to quickly find your strengths?

Due to their innate nature, strengths are easily noticeable to everyone but you. But if you pay close attention to your everyday, you will be able to discover or rediscover them:

  • by renewing your thought pattern. Don’t give up on yourself and your self growth. Make up your mind not to live your life on the side walk. Most people spend time improving their flaws and not their strengths. It is clear that they would have been further if they did otherwise.
  • by reverting back to the memories of your childhood and recalling what you did well and with pleasure. On account of, at that period, the “system” had not affected nor perverted you yet: the main personality traits and what you were gifted with at a younger age remained unchanged.
  • by looking for a common thread in the things that immediately and sustainably attract your attention throughout your life experiences. I usually spend my time reading entrepreneur, management and leadership books and blogs at any hour of the day.
  • by reading books, gaining knowledge, relating to the people in the books and by practicing what you have just learnt on different occasions.
  • by engaging a professional to help identify your strengths and how to employ them.
  • by taking well-known online tests, such as StrenghtsFinder2.0 and StandOut, and cross referencing them.
  • by directly asking the people closest to you, going through your notes and emails or by taking into account your annual performance review. Because of the dark side of human nature, your review as much as people’s advice can be totally biased.  There will certainly be a discrepancy between what people think of me, what I think of myself and who I really am.
  • by surrounding yourself with supporting people. Stay away from yes men, undermining people or groups who hide your strengths, highlights your weaknesses and constantly criticize your work.
  • by simply seeking the truth about yourself and being unafraid of failure or the said truth. Work gradually on yourself and you will be able to build a career more successfully on a strength.

Last words of advice!

First of all, improving strengths is nothing without character.

Talent doesn’t have to be impressive and loud but you must find a way to translate it into something. Sometimes, through life, you are using your strength unknowingly until you are prepared to use it: your passions have probably made you invest enough time into a career path to develop the necessary skills and knowledge. However, if your strength does not fit any career, create one for yourself!

Remember not to feel limited to having one talent and make up your mind not to live your life on the side-walk. And leave your dreams and connect with them.

Don’t hesitate to become an expert of you!

Hope that I’ve helped you get it together on your way to leadership!

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