The Importance Of Successfully Leading Through Change

To remain competitive, most organizations stay up to date on every technology, continually propose innovative products and always embrace change. However, putting change into practice is much more complex than it appears.

To that effect, effective leaders have to be confident, self-aware, self-assured, strategic, adaptable, bold, resourceful, driven, accountable and able to think on their feet. Needless to say, ineffective leadership hinders change, creates mistrust, disengagement, misalignment and a loss of moral among employees.

Wondering how to successfully lead change and overcome resistance?

Successful Change Leader.png

Change is a part of life, is a constant and is inevitable. Change shakes things up, disrupts old habits, breathes new life into the workplace and into any project.

It has the ability to stimulate interest in a job and can be perceived as a new challenge. It also creates an opportunity for promotion and to learn new skills.

Change becomes compulsory and evident in the workplace during societal movements, when the values and beliefs of both leaders and employees no longer match those of the company. Change also happens when the organization requires new skills, new products or services, policies update, restructuring, or relocation.

Resistance to change

Change brings about an initial resistance, can easily become chaotic and unstable. When faced with change, most people believe that they will:

  • potentially lose their current position,
  • be demoted, that their career will eventually suffer or that their hard work will be devalued,
  • be working for a lower salary,
  • lose control over their own life,
  • live in the unknown.

The unknown generates strong emotions in people. Therefore, employees tend to resist change when they are surprised or unprepared, don’t understand the reasons for the change, are not implicated enough in the decision-making process.

Indeed, some people will openly express their resistance to change, some will voluntarily sabotage change, others will quietly and passively express their discontent. It is the role of the leader to temper such behavior and push change.

How to implement change?

The leaders must visibly act out the change, must be ready to do things differently and to think otherwise. To lead the change process from start to finish:

  1. Assess your own ability to handle change. Before undertaking such mission, ensure that you believe in the change and that it doesn’t go against your principles. In addition, keep in mind that reacting to the change is much more difficult than initiating it. Either you can start the movement, participate in it or suffer and react to it.
  2. Stay disciplinedresilient and patient. The change process is slow and everybody moves at their own pace.
  3. Learn to communicate your vision which encompasses your values and morals.
  4. Be authentic and transparent in order to build trust and to improve relationships. Change is much more difficult to implement when there is a climate of mistrust.
  5. Be open to feedback and to making alterations to the original plan of action.
  6. Ask probing questions to key employees, acknowledge that you don’t know all the answers and be open to learn continually. This will allow you to gather appropriate information, to anticipate issues, to maximize effort.
  7. Evaluate the right amount of change you want to implement. You don’t want to overwhelm or burn out your employees .
  8. Calculate the costs and determine the feasibility of the change to ensure that it doesn’t get out of control. It becomes critical to motivate the necessary time and resources, to place emphasis on the value and sustainability of change.
  9. Analyze the consequences of change before undertaking anything.
  10. Understand the company culture, its values and beliefs in order to best present ideas and to determine a proper structure.
  11. Design a clear strategy and outcome for the process. For example, you can break the change process into smaller steps, prioritize them and create metrics to measure progress.
  12. Identify the influencers and the people who are open to change in your organization. Find informal leaders in your organization, who will motivate others and who will instill pride in their work.
  13. Discuss the implications of change with your employees and increase the number of meetings if necessary. Listen to the questions and concerns of your employees. It is necessary to reassure people about the upcoming changes by explaining to them the reasons and the benefits for change.
  14. Directly address problems, don’t micromanage and don’t openly criticize dissenting voices in order to shut them up.
  15. Keep your energy up during the process, motivate your team and show them the positive sides of the transformation. Persuade your employees that they will benefit from the change to increase commitment.
  16. Encourage collaboration on your team, mitigate conflicts and maintain harmony as much as possible because emotions are high.
  17. Set high expectations and give your team the confidence to deal with changes and gain their approval every step of the way.
  18. Give your employees more ownership of their work to increase commitment.
  19. Expect setbacks. Understand that the risks are worth the rewards and that it is OK to fail. People don’t take risks when there are no personal rewards, there is no clemency towards failure.

Hope that I’ve helped you get it together on your way to leadership!

Don’t forget to like, share and leave a comment below.

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Quote Of The Week #43

“The man who does things makes mistakes, but he never makes the biggest mistake of all—doing nothing.” — Benjamin Franklin.png

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Leaders Eat Last — Why Some Teams Pull Together and Others Don’t by Simon Sinek

In Leaders Eat Last — Why Some Teams Pull Together and Others Don’t, Simon Sinek believes that every single employee is capable of becoming a leader, of being remarkable, of exercising courage and sacrifice, of investing into the company, and of finding fulfillment at work.

Leaders Eat Last_ Why Some Teams Pull Together and Others Don't by Simon Sinek.png

The General Role Of The Leader

In addition, Simon Sinek considers humans as hunters, organizations as tribes and leaders as those who put order within the tribe.

In modern days, leaders are perceived as dominant, are the ones that eat first, are the ones who make the most money, who get preferential treatment and most importantly are those who are supposed to protect. Indeed, they have more resources at their disposal and have to use it appropriately to ensure the survival of their tribe.

However, for long-lasting results, to gain the loyalty and respect of their employees, they must not consider their well-being above the well-being of the tribe. They must eat last.

It is the role of leaders of an organization to be courageous, to demonstrate empathy, to lay down the foundation for success, to show employees appreciation and to allow them to take appropriate risks.

The Circle Of Safety

The Circle Of Safety contains all the people of an organization. It is a safe space where employees feel fulfilled at work, don’t dread Monday morning, are willing to advance the company’s purpose. It is an environment of increased commitment, fulfillment, gratitude and happiness, where employees are more relaxed, thrive, collaborate and work for each other.

In the Circle Of Safety, leaders and employees share the same values, pull their respective loads and are committed to the Circle. Everyone feels valued by their peers, they know that their colleagues have their backs, they believe that they belong to something greater than themselves, that they can safely drive innovation, share ideas and express themselves freely.

By the same token, employees and leaders must independently weigh their decisions and ponder whether or not their decisions are beneficial to the group. It is wise to remember that working toward individualistic goals will hurt the group.

Leaders In The Circle Of Safety

Besides, leaders are the gatekeepers of the Circle. They set the standards, they decide who gets in and who stays at the door.

To create safety, leaders have to meet certain conditions and build a soothing company culture. Company culture in modern days is unnatural because they go against all natural needs, instincts, rights for safety and fulfillment.

If leaders want to create a Circle Of Safety, to establish an innovative, stable, robust, lasting, successful company, they must:

  • Understand that employees are not a means to an end and shouldn’t be exploited.
  • Increase employee cohesion and inclusion. They must no longer fear each other but must be willing to fight external challenges together. Moreover, there is power in numbers: when challenges arise, employees in the Circle Of Safety must put all their differences aside to reach a common goal.
  • Avoid placing money above people but place people above everything else.
  • Remember that they are the models for the organization. Therefore, they must define a clear set of values and beliefs for themselves and for their employees.
  • Inject empathy into the workplace culture and treat everyone fairly. This will make both employees and leaders more human, and make work more enjoyable.
  • Extend trust to earn trust. Trust also lies in the fact that leaders know when to follow the rules and when to break them in order to guarantee the safety of their employees.
  • Help people solve problems. They will in turn, help each other.
  • Listen to their employees.
  • Protect their employees internal conflicts and promote collaboration.

 

The Feasibility Of The Circle Of Safety

Making people feel safe, putting their well-being first is idealistic but impractical.

On one hand, people work out of necessity, are willing to stay in a job that they hate to provide for themselves and for their loved ones. They don’t want to selflessly commit to and invest themselves into the company. They are reluctant to put forth the time and effort because they are not in control and  might not receive the proper rewards.

On the other hand, it is quasi difficult to find organizations that genuinely care for their employees safety and well-being. Most of them tend to care more about reaching numbers and are willing to sacrifice people to get there. The truth is most companies and leaders display poor character and induce a stressful and fearful culture. Employee disengagement, high employee turnover and health problems ensue.

Abundance and Abstraction

Finally, when leaders have everything in abundance, which is often the case today, they lose the real value of things. As a consequence, the more their companies grow, the more they are out of touch with their employees and their consumers, the less they empathize with them. To solve this abstraction, leaders should:

  • Get to know their employees personally. Investing time and energy in them will transpire as appreciation.
  • Continually spread ideas, find people, connect with them, build real human relationships and bring them together.
  • Expand their company to 150 employees at most in order to remember everyone and to keep strong relationships.
  • Observe the real impact and results of their time and effort, alongside their employees’. This will consequently increase everybody’s quality of work.
  • Give people the time needed to trust, to find their way and place with the Circle Of Safety.

The Influence Of The Company Culture

The culture severely impacts the survival of the company. When there are no values, no principles, no particular beliefs, when the culture is based on numbers, reports and performance, the company is doomed to fail.

Moreover, leaders with poor character fabricate a bad culture that in turn breeds bad leaders. This is why, leaders are required to:

  • Rely on integrity and trust, spend time with the people they serve and shift their focus to the latter.
  • Find someone to lean on and to help them through hardships.
  • Discover their life purpose.
  • Work hard for what they have in order to value it.
  • Hold on to their responsibilities.

Review

Simon Sinek, in Leaders Eat Last — Why Some Teams Pull Together and Others Don’t, provides an innovative leadership strategy to build a successful organization, to increase employee engagement and fulfillment.

After Start With Why — How Great Leaders Inspire Everyone To Take Action, Leaders Eat Last is intended for millennials and promotes leadership excellence. To develop a successful organization, Simon Sinek encourages us to discover the reasons why we do what we do, to understand people and their needs, to go beyond having good competencies and good managerial skills.

In this great book, Sinek places people at the forefront of the company and demonstrates that building a company from the ground up takes on a whole new sense. He believes that leaders have to take care of the well-being of their employees first and their employees will take care of the rest.

Besides, he doesn’t claim to be an idealist, to believe that all workers love their jobs and that all leaders treat their employees well. He understands that most people work out of necessity.

Lastly, he analyzes our biological needs and transposes them to the modern working world. Our natural needs are powerful forces that we cannot control.

Favorite quote(s)

In our modern world, advancing our careers and trying to find happiness and fulfillment are the definition of success. But the systems inside us that guide our behavior and decisions still function as they did tens of thousands of years ago. Our primitive minds still perceive the world around us in terms of threats to our well-being or opportunities to find safety.

Being a leader is like being a parent, and the company is like a new family to join. One that will care for us like we are their own . . . in sickness and in health. And if we are successful, our people will take on our company’s name as a sign of the family to which they are loyal.

This feeling of belonging, of shared values and a deep sense of empathy, dramatically enhances trust, cooperation and problem solving.

Quite often, what’s good for one is not necessarily good for the other. Working exclusively to advance ourselves may hurt the group, while working exclusively to advance the group may come at a cost to us as individuals.

Leadership is about integrity, honesty and accountability. All components of trust.

Ratings 3.75/5

Author

Simon Sinek

 

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Quote Of The Week #42

Excellence is not a skill. It is an attitude._ - Ralph Marston.png

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Bridging The Generational Gap: From Boomers to Millennials

In today’s workplace, leaders of organizations must hire millennials and boomers to keep business running. For the sake of their organization, leaders must have them collaborating, handling constructive conflicts and effectively dealing with change.

However, conflicts in the workplace, involving different generations, are old as time, are common, are inevitable and ought to be handled quickly before they get out of hand.

Conflicts usually arise when one generation is leading or managing another. These days, boomers are passed over for promotions, millennials are put in leadership roles and tend to manage boomers because they have a researched set of skills that are beneficial to the company.

Bridging the generational gap helps in making better decisions, reducing employee turnover, strengthening team cohesion and in building innovative products.

Wondering how to bridge the generation gap and build a more collaborative workplace?

Bridging The Generational Gap_ From Boomers to Millennials

A generation is a period of time when people perceived the world differently. In one generation, people are shaped by social trends, are programmed with thoughts, values, moral ethics, models, examples of success and the guidelines to succeed.

Three generations rub shoulders in corporate: the baby-boomers (1946-1964), the generation X (1965-1980) and the millennials (1980-2000). Needless to say, each generation has their own set of strengths, weaknesses and of requirements in order to give their best at work.

The Baby-Boomers Generation

Boomers are the most famous generation and have a different set of values. They trust the system, understand hierarchy, follow rules and obey orders.

They believe in seniority and meritocracy. Indeed, they stay at a job for the longest time and wait for an opportunity for advancement.

Strengths

Employees from the baby-boomer generation:

  • Define their identity through their jobs.
  • Have a strong work ethic. They are hardworking even workaholics.
  • Are concerned about the quality of their contributions at work.
  • Are loyal to their organization and expect loyalty in return.
  • Have good people skills and build healthy relationships.
  • Are capable of team work.

Weaknesses

Employees from the baby-boomer generation:

  • Respect hierarchy and don’t challenge the status quo.
  • Depend on seniority for career advancement.
  • Unable to welcome change. They don’t understand that the world is changing and are unable to quickly evolve with it.
  • Have a poor work life balance. They are not flexible with their time, burn out easily and are willing to sacrifice their work life balance.

Requirements

To perform to the best of their abilities, employees from the baby-boomer generation require:

  • Appreciation, respect, fairness and equity of treatment.
  • Involvement on the job.
  • Job satisfaction.
  • Health care and retirement package.

The Generation X

This generation no longer trust the system and believe that corporations don’t have their best interest at heart.

Strengths

Employees from the generation X:

  • Are innovative and creative.
  • Are authentic. They feel the need to know and be themselves in every situation.
  • Are autonomous, independent, loyal to self and self-reliant.
  • Are flexible, task oriented and multi-taskers.
  • Take initiative and have an entrepreneurial spirit.

Weaknesses

Employees from the generation X:

  • Lack clear purpose.
  • Are insubordinate. They no longer comply to authority and are defiant.
  • Are easily bored. They need to be kept on challenging or high-profile projects.
  • Are individualistic. They put themselves and the well-being of their family first.
  • Lack commitment to an organization.

Requirements

To perform to the best of their abilities, employees from the generation X require:

  • Automatic respect.
  • That their leaders apply a laissez-faire or a democratic leadership style.
  • Short termed challenging projects.
  • To understand the reasons of a task before undertaking said task.
  • A healthy work life balance: they put family first, no matter what.
  • Unique, fun and informal organization with flexible hours.
  • Career advancement or a constant interest in their assignment. If they don’t get what they want or need, they jump ship.
  • High salaries and rewards proportional to their contributions at work.

The Millennials

Millennials are idealist and have a more democratic way of viewing the world. They intend to make work fun and purposeful, to innovate and to invest themselves.

They have high expectations for their jobs, are now able to blow the whistle easily, seek fairness and integrity in their leaders.

Strengths

Millennial employees:

  • Have an ability to connect with the world and to quickly share information.
  • Use online communication effectively.
  • Are positive and are culturally sensitive.
  • Are ambitious, innovative and drive change.
  • Seek learning opportunities and desire accomplishments.
  • Have a strong entrepreneurial spirit.
  • Are capable of team work.

Weaknesses

Millennial employees:

  • Lack interpersonal skills.
  • Have poor decision-making and problem-solving skills.
  • Need constant guidance and feedback.

Requirements

To perform to the best of their abilities, millennial employees require:

Bridging the generational gap

The collaboration of generations is essential to develop any organization. To bridge the generational gap and to retain more employees:

  1. Get to know your employees personally.
  2. Assess the strengths and weaknesses of your employees.
  3. Customize your leadership style to your employees.
  4. Keep a respectful tone, stay professional and use formal language, especially with boomers.
  5. Give people a reason to work for your organization.
  6. Transfer knowledge between generations.
  7. Put people in the right positions.
  8. Remind all parties involved that they have more commonalities than differences.
  9. Disintegrate stereotypes about people from different generations. For example, boomers can learn how to handle technology and millennials are not lazy.
  10. Promote the benefits of diversity and cultural sensitivity.
  11. Adapt your employees working hours to the organization and exemplify a healthy work life balance.
  12. Help people gain new skills by putting them on different projects.
  13. Upgrade your employees interpersonal skills.
  14. Provide technological trainings.
  15. Suggest mentoring program.
  16. Recognize and reward your employees for their contributions.
  17. Give positive feedback, especially to millennials.
  18. Have an open door policy to hear employee complaints and ideas.
  19. Set high expectations for your employees and expect the best from them.
  20. Welcome initiative, innovation and creativity.

Hope that I’ve helped you get it together on your way to leadership!

Don’t forget to like, share and leave a comment below.

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Quote Of The Week #41

_The woman who follows the crowd will usually go no further than the crowd. The woman who walks alone is likely to find herself in places no one has been before._ Albert Einstein.png

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Boosting Your Leadership Self-esteem

At work, leaders are constantly being challenged by coworkers, by the need to conform to the organization culture, to resist to the opinion of others and to work through other external pressure.

Because leadership comes most often from within and requires great energy, self-discipline, strong purpose, maintaining self-esteem is critical to maintaining leadership.

Wondering how to get a bulletproof self-esteem?Boosting Your Leadership Self-esteem.png

What is self-esteem?

Self-esteem corresponds to our self-image and to the opinion that we have of ourselves. It is made of the differences between the way we perceive ourselves, the way we want to be perceived and the way we are actually being perceived.

It is also a feeling of competency, worthiness, efficiency, performance, self-respect. It delimits our sense of identity, self-worth, well-being and constant satisfaction no matter the circumstances.

Self-esteem is the ability to cope with life challenges. It is the belief in our abilities, our values, our potential to confidently demonstrate our abilities and values. Therefore, self-esteem is an important component of leadership.

Self-esteem is an internal quality, is not a constant and can rise or fall throughout life, throughout challenges.

Why is it important?

With a proper amount of self-esteem, you are able to trust your skills, your knowledge, your decisions and your thoughts. Low self-esteem leads to poor relationships, depression, anxiety and anger. Increasing self-esteem amounts to better health and a stronger ability to cope with stressful situations.

As a leader, having a solid self-esteem is necessary to make decisions without fear or hesitation, to think clearly, to trust his or her opinion, to remain optimistic under pressure, to help others feel good about themselves, to build relationships, and to gracefully welcome change.

Furthermore, building self-esteem in your team will help them take pride in their work and make them commit to goals.

How to boost your leadership self-esteem?

Building self-esteem is not an overnight process and requires patience. To boost your leadership self-esteem:

  1. Rewire your thinking process and remember that you are not alone if you are suffering with low self-esteem.
  2. Recall that you cannot please everyone and the first person to please is yourself.
  3. Remember that you cannot be a master at everything and that you must focus on the vital few.
  4. Accept that you cannot control everything, that suffering and joy are part of life and that no one is perfect.
  5. Assess your strengths and weaknesses. Everyone has a different combination of experiences, of strengths and weaknesses that they must accept. This will help you build on the skills that you are good at and operate through your weaknesses.
  6. Accept yourself: learn to spend time alone and to enjoy your own company. Find activities that are fun and that you do well outside of work. Treat yourself kindly and take time off to do things that are pleasurable to you.
  7. Avoid reasoning with your emotions, dwelling on the negative, complaining, self-pity, shifting blame or blowing an issue out of proportion. You can remove the power that emotions and past negative experiences holds over you by writing down on paper or by speaking it out loud.
  8. Always maintain your integrity, treat people fairly and do the right thing, even if it puts you in a difficult situation. This will also help you maintain your self-respect and the respect that people have for you.
  9. Stay authentic. Being fake or hypocritical is not sustainable on the long run and your real self will slowly suffer the consequences.
  10. Be resilient and believe that you can overcome challenges and that you can find solutions to your problems.
  11. Learn to be grateful and stay grounded in reality but learn to appreciate and celebrate success, to recognize your achievements and position in life.
  12. Don’t be afraid of failure and learn from your past mistakesIf you have wronged someone, admit it and apologize.
  13. List your life achievements and list what you wish to achieve. Understanding what you have accomplished will increase your positivity and strengthen your belief that you can see things through.
  14. Avoid seeking only status and playing aggressive politics at work to get ahead.
  15. Stop comparing yourself to others and compare yourself to your past self instead.
  16. Create good habits and be self-disciplined enough to stick to a routine.
  17. Set boundaries. This is a complex task because most people don’t know how to, some confuse standing up for themselves and setting boundaries with being blatantly mean.
  18. Be compassionate towards yourself and others. Forgive yourself and others. This doesn’t mean that you have forgotten or that you now start back trusting or working with the same people.
  19. Experience life with an open-mind. Don’t take life too seriously and acknowledge that you don’t know everything.
  20. Eat well and regularly. Use meditation and exercise to stay healthy mentally and physically, to stay in control of your thoughts and to evacuate negative emotions.
  21. Don’t deprive yourself of sleep. Sleep affects your mood, your thoughts, your body and your resilience towards adversity.
  22. Don’t rely on people or other external factors to restore your self-esteem. Compliments only stroke your ego and will have no effect on your self-esteem for long. On the same length, belittling people won’t do the trick either.
  23. As a leader, it is important that you share your knowledge with your team. Retaining information is a sign of weakness, of a desire for control, power and will not lead you to success. On the other hand, your team skills, loyalty and respect will unequivocally be increased.
  24. Take responsibility for your actions, seek solutions instead of creating problems.
  25. Seek positive qualities in your employees, give positive feedback and build a positive work environment. Giving positive feedback doesn’t mean dismissing or sugarcoating negative feedback but it means that you give constructive criticism and make people feel good about their work performance.
  26. Know your team’s strengths and weaknesses. Place them on tasks that employ their strengths, and don’t hesitate to stretch their abilities and responsibilities.
  27. Remove doubt from your employees so they can perform better.
  28. Teach your team to see problems as challenges or opportunities in disguise. Do not punish mistakes and show that it is OK to disagree, to share a dissenting opinion, or to say “I don’t know”.
  29. Mitigate bad behavior within your team and maintain composure no matter the circumstances.
  30. Include playful time in the workplace. This will increase productivity. Contrary to popular bureaucratic and corporate belief, be playful is not a sign of immaturity to carelessness. Instead, it is a way to release painful experiences.
  31. Seek external professional help to sort through bad experiences and memories if necessary.

Hope that I’ve helped you get it together on your way to leadership!

Don’t forget to like, share and leave a comment below.

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Quote Of The Week #40

One of the truest tests of integrity is its blunt refusal to be compromised. - Chinua Achebe.png

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The Importance Of Effectively Improving Your Communication Skills

Leaders receive a multitude of information on a daily basis. They make hard decisions every day and expect that their employees will directly understand and precisely apply them.

Decisions become erroneous when leader fail to listen. The execution process falls short when leaders fail to communicate and clarify their vision. Subsequently, they also fail to solve problems and reach their goals.

Wondering how to hone your communication skills and create a better working environment? 

EFFECTIVELY IMPROVE YOUR COMMUNICATION SKILLS (1).png

What is communication?

Communication is a complex and dynamic process, used to collect information. It is also a form of human interaction that always involves at least 2 people, that depends on the character of the people involved and that relies on trust.

While communicating, we receive and/or emit information through silence, facial expressions, writing, reading, talking or listening. We use these skills practically everywhere at work, for every situations.

In addition, a noisy environment, stereotypes, cultural differences, lexical differences, company culture are barriers to communication. These barriers distort what is being said and what is being received. However, being aware if them is the first step to reprogramming communication.

Why is it important?

Communication skill is the ability to effectively interact with people to influence, to convince, to mobilize people towards one goal, to unify teams.

Developing communication skills will bring success at every level, help convey a better understanding of your standards and requirements, build positive healthy relationships, avoid or work through conflicts.

Great communication skills will improve your leadership credibility, your self-confidence, your relationships with others, your feelings of belonging and will decrease your stress level. They will also drive change and increase team motivation.

Furthermore, poor communication skills can prevent you from understanding your coworkers, getting hired or getting promoted, saving time or sharing request in meetings. communication failure leads to resentment.

How to improve your communication skills?

At work, some people struggle to share their thoughts, ideas. To improve your communication skills and get ahead at work:

  1. Be self-aware and stay authentic to your principles.
  2. Demonstrate empathy. Empathy will allow you to reach people, to perceive their feelings and perspectives, to build a team that you understand. For example, start by learning your employee’s name to show that you care.
  3. Demonstrate that you can be trusted by keeping secrets, by following through on promises and commitments, by being consistent, and by not withholding useful information
  4. Even though you don’t believe it, you are a brand and must treat yourself as such. You must learn to present, to market yourself, to quantify and value your assets.
  5. Find a purpose for every interaction. Your purpose gives your communication direction.
  6. Remember that everyone is different and won’t communicate the way you do.
  7. Always think win-win. According to Stephen Covey in The Seven Habits of Highly Effective People, it is better to seek mutual benefits in all human interactions, believe that life is a cooperation and not a competition.
  8. Understand the corporate culture to adapt your communication style. Your communication style will influence the way others react to you. Numerous communication styles have been developed throughout the years and most often, have been equated to leadership style. Needless to say, everyone doesn’t communicate the same way.
  9. Bear in mind that appearances are important, even detrimental to success. Maintain professional decorum at all times, dress appropriately, groom yourself, be hygienic, keep your composure according to the company’s culture.
  10. Take care of your own body language by standing straight, by eliminating over the top behavior, standing still, staying focused on your interlocutor, maintaining eye contact and restraining your facial expression.
  11. Actively listen and speak less. While listening, monitor body language, evaluate the emotional intensity of the conversation, stay open-minded, and choose your words carefully not to offend. This also means that you don’t need to emit judgement during the process, that you must avoid listening to reply or to seek ulterior motives in someone, and that you must allow people to talk without interruption, even if I disagree with them.
  12. When writing and speaking, keep it succinct, specific, clear, coherent and compelling for others. Avoid using ambiguous words.
  13. Treat people as you want to be treated. Stay polite and treat people with the respect that they deserve and with regards to their culture.
  14. Have an open door policy and be approachable.
  15. Analyze your audience. Take time and analyze the full situation and pay attention to non verbal communication.
  16. When in conversation, observe what is being said and paraphrase to confirm that you have properly understood, ask probing questions to get all the information and avoid daydreaming, tuning out or jumping to conclusions. If nervous, introverted or shy, practice your conversations before.
  17. Avoid using stereotypes to categorize someone or the info that they share.
  18. Use humor to defuse negative situations to elevate any subject, to put your audience at ease. Using humor is risky but is worth-while.
  19. Reward positive behavior and hold people accountable for negative behavior.
  20. To effectively improve communication, there are also a few unspoken rules to follow. One must avoid:
    • Discounting information on the account of discrediting the source.
    • Comparing the information you are getting with your own experience.
    • Calling attention to yourself or your situation.
    • Gossiping, openly criticizing or making fun of others and their interests. Find solutions and help resolve problem instead of creating them.
    • Noisy environment to have conversations.
    • Respect silence. Silence is golden in some cultures.
  21. Finally, don’t take anything personal.

Hope that I’ve helped you get it together on your way to leadership!

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Quote Of The Week #39

Life isn’t about finding yourself. Life is about creating yourself.” – George Bernard Shaw (1).png

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